We use high quality 100% soy wax imported from US.

Soy wax is natural, renewable and biodegradable. Unlike paraffin wax, burning soy wax does not emit carcinogens (a kind of substances that promotes cancer).

Yes! Fragrance oil we used are completely free of carcinogens, phthalates and toxins. They are infused with a number of essentials oil which gives you health benefits.

We accept major credit cards and online banking via Billplz. 

We generally will ship out next business day(excluding weekend and public holiday). For special pre-order or custom made products, please refer to the products' description.

We offer free domestic delivery for orders over RM100. For orders less than RM100, there will be a flat rate charge of RM10. 

We use GD Express to ship out all domestic orders. 

Yes, once the item has been shipped out, you will be notified via email with the tracking number.

Yes, we do! Please email us at hello@essentialscents.my 

We are only able to change it should your order is not processed by our team yet. Should you wish to change your existing order, please contact us as soon as possible.  

We are sorry that we do not accept return or exchange due to change of mind. In the unlikely event that the item is damaged during shipping or defective, please contact us within 24 hours upon receiving via Whatsapp at +601154272368 or email us at hello@essentialscents.my 

We do not offer any cash refund at the moment. We will resend replacement product for damaged product.